Refund policy

Refund Eligibility

• Returns or refunds may be requested within a specific timeframe (usually within 14–30 days of purchase) if the item is defective, damaged, or incorrect.
• To initiate a return, contact customer service with order details and issue description.

Process

• Once approved, you’ll receive instructions on how to return the item.
• Returned products should be unused, unopened, and in original packaging, unless defective.

Refund

• Refunds are issued to the original payment method once the return is received and inspected.
• Shipping fees are non-refundable unless the return was due to an ORYVAY error.

Exchanges

• Exchanges may be offered for defective items or incorrect orders, subject to availability.